Privacy Policy

Privacy Policy

Last Updated: 07 November 2025

1. Introduction

Kaya Spa and Wellness Center (“we”, “us”, “our”) operates the website https://kaya-spa.in (the “Website”) and provides spa, wellness and related services at our facility located at MZ-09, Shagun Tower, Vijay Nagar, Ratna Lok Colony, Indore, Madhya Pradesh 452010, India.
Contact: +91 90390 45430 / 90390 45431, Email: kayaspaindore@gmail.com.

This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our Website and/or use our services (online or offline). By using our Website or booking any services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following categories of information:

a) Information you provide directly:

• Your name, contact number, email address, postal address, date of birth (if provided)
• Appointment/service booking details: service type, preferred date/time, any health or wellness information or special requests you provide
• Payment information (as required for service provision)
• Communications with us – e.g., for inquiries, feedback, complaints

b) Information collected automatically via the Website:

• IP address, browser type and version, operating system, referring URL, pages visited, time and date of access
• Cookies and similar tracking technologies (for analytics, performance, personalisation)

c) Information from third parties:

• Service providers, marketing partners, etc. (only where applicable and permitted)

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and fulfil the spa and wellness services you request (booking, payment, scheduling)
• To manage our relationship with you (communication, confirmations, feedback)
• To improve our Website and service offerings, and personalise your experience
• To send you marketing communications (promotions, offers, newsletters) only if you have opted-in
• To comply with legal obligations, regulatory requirements and detect or prevent fraud

4. Disclosure of Your Information

We will not sell, trade or rent your personal information to third parties. We may share your information in the following circumstances:

• With our service providers or contractors who assist with bookings, payments, analytics, marketing — but only to the extent necessary, under contract, and for the purposes described above
• If required by law, or to protect our rights or the rights of others
• If our business is transferred or merged, your information may be transferred as part of that transaction (you will be notified where appropriate)

5. Your Choices & Rights

You have the right to:

• Access the personal information we hold about you, and request corrections if it’s inaccurate or incomplete
• Request deletion or restriction of processing of your personal information (subject to legal obligations)
• Opt-out of marketing communications at any time (via the unsubscribe link in any email or by contacting us at kayaspaindore@gmail.com)
• Set or clear cookies in your browser settings, or refuse cookies (though some Website functionalities may not work as intended)

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Website and store certain information. Cookies help us analyze how you use the Website, improve user experience, and show you relevant content. You can disable cookies via your browser settings; however, this may affect some features of our Website.

7. Security of Your Information

We employ appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no transmission over the internet or storage system is completely secure, so we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only as long as is necessary for the purposes outlined in this policy (including legal, accounting or reporting requirements). Once the retention period is over, we will securely delete or anonymise your data.

9. Children’s Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we may have collected information from a child under 18, please contact us and we will delete such information.

10. Links to Other Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. You are encouraged to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any changes by posting the updated Policy on our Website, and the revised “Last Updated” date will apply to all subsequent uses of our services by you.

12. Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of India. Any dispute arising from this policy or your use of our Website or services will be subject to the exclusive jurisdiction of the courts in Indore, Madhya Pradesh.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights described above, please contact us:
Kaya Spa and Wellness Center
MZ-09, Shagun Tower, Vijay Nagar, Ratna Lok Colony, Indore, Madhya Pradesh 452010
Phone: +91 90390 45430 / 90390 45431
Email: kayaspaindore@gmail.com
Website: https://kaya-spa.in

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